This document explains how we (We-Q Collaborative Intelligence Ltd) collect, store and use information from you and how we will protect your privacy rights. It covers:
Any of our websites, including https://www.we-q.com and any social network accounts under our name and controlled by us.
Any of our products and services (including support services) which may be accessed via a web browser, third party platform or social network.
Who we are
We are We-Q Collaborative Intelligence Ltd, a company registered in England and Wales (Company registration: 10185377) with our registered office at 16 Castle Ditch Lane, Lewes, East Sussex, UK, BN7 1YJ.
Information which we collect
The information we collect about you can include information which, on its own or together with other information, can be used to identify you as an individual. Legally, this is called ‘personal information’ in the European Union and ‘personally identifiable information’ in the USA. We also collect other information which does not personally identify you. All of this can include:
Your email address;
Any user name used to identify yourself in any Services;
Financial/payments data which you provide for the purpose of paying for our Services (this may be stored by our payment processors acting on our behalf)
Any other information with which you supply us via the Services;
Technical or other details about any device which you use to access the Services, including: Internet and/or network connection (including your IP address); your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type, engine type or other software; your hardware details if applicable; or other technical details. This is technical data about our users and their actions and patterns, which we do not believe identifies any individual;
Details of your use of our Services including, but not limited to: navigation data; metrics information about when and how you use the Services; developer and non-developer generated logs; traffic data; and your geographical location data; and
Other personal or business information you give us in order to help you with any queries or support matters via our forums or customer support service.
How we collect
We may collect and process information about you through the following means:
information that you give us via any of our Services;
information given when you contact us or report a problem with any of the Services; and
we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We may collect this information via our Services or third party services connected with them.
Where and how we store your personal information
If you have a password which enables you to access certain parts of our Services, you are responsible for keeping this password confidential. Please don’t share it with anyone.
All information you provide to us is stored on secure servers which we own or license. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guaranteethe security of your data transmitted to our servers via any of our Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of your information
By providing us with the information about you discussed above, you consent for us to use that information in the following ways: (1) to ensure that content from our Services is presented in the most effective manner for you and for your computer or other device from which you access the Services; (2) to provide you with information, products or services that you request from us or which we feel may interest you; (3) to carry out our obligations arising from any contracts between you and us; (4) to allow you to participate in interactive features of our Services; (5) to notify you about changes to our Services; (6) to improve or modify the Services, for example based on how you use our Services; (7) to prevent, detect fraud or abuses of our Services; (8) to calculate conversion rates and other elements of Services’ performance; (9) for payment processing (either by us or by payment processors on our behalf) (10) for marketing purposes (with your prior consent); and (11) in order to comply with our legal obligations.
Sharing your information with third parties
We may share your non-personal information with third party partners who work with us to provide the Services to you in order to support, improve or amend any Services. We may also share your non-personal information with partner data analysis services.
We will not share your information with third party advertisers, ever.
Please remember that any communications you have via our Services (or products using our Services) may reveal your screen name, other details about you and the content of any communications by you to other users. We are not responsible for the activities of other users or other third parties whom you choose to provide your information to or otherwise interact with (whether via our Services or otherwise).
Other ways in which we may share your information
We may disclose your personal information to any member of our internal group of companies. We may disclose your personal information to third parties if we sell or buy appropriate business or assets, in which case we may disclose your personal information to the prospective or actual seller or buyer of such business or assets. If we or substantially all of our assets are merged with or acquired by a third party, personal information held by us about our customers will be one of the transferred assets. We may share or disclose your personal information with third parties if we are under a legal duty to do so, or in order to enforce or apply any terms and conditions applying to any of the Services; or to protect our rights, property, or the safety of our customers or others.
Links to third party sites
Our Services may, from time to time, contain links to and from the websites or services of partner networks and affiliates. If you follow a link to any of these websites, please note that these websites or services may have their own privacy policies and that we do not accept any responsibility or liability for these policies, nor do we endorse such websites or services. Please check before you submit any personal information to these third parties.
Our status in EU data protection law
We are the data controller for data which we control under the United Kingdom’s Data Protection Act 1998. We respect your right to privacy and will only process personal information you provide to us in accordance with the UK’s Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
Please be aware that we are subject to various laws and we may be required to release personal information to comply with law enforcement or other legal requirements.
If you are a European Union citizen, you have the right to ask us not to process your personal information for marketing purposes by contacting us at firstname.lastname@example.org. EU data protection legislation gives EU citizens the right to access information held about you and you may also have the right to request the correction or deletion of such information. Any access request may be subject to a small administrative fee to meet our costs in providing you with details of the information we hold about you. You may also email us at email@example.com to request that we delete your personal information from our database. We will use commercially reasonable efforts to honour your request. We may retain an archived copy of your records as required by law or for legitimate business purposes (and if so we will explain this to you at the time).